Support
Frequently asked questions
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached. Final sale items and worn items are not eligible. Approved refunds go back to your original payment method; shipping fees are non-refundable.
Can I exchange for a different size or colour?
Yes — contact us within 14 days of receiving your order at info@joyjocey.ca. Exchanges depend on available stock.
How long does shipping take?
Free Standard Shipping on Canadian Orders Over $100. Orders are processed within 1–3 business days. Estimated delivery: Canada 3–9 business days, USA 5–12 business days, international 7–20 business days. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Yes, we ship from Canada to international destinations. Rates are calculated at checkout. International orders may be subject to customs duties or taxes, which are the customer's responsibility.
What if my item arrives damaged or incorrect?
Contact us within 72 hours of delivery with photos and your order number, and we'll make it right.
How do I find my size?
Each product lists size guidance by weight or height (e.g. M 47.5–55kg). If you're between sizes or unsure, email us — we're happy to help you choose.
How can I reach you?
Email info@joyjocey.ca. Support hours: Monday–Friday, 10:00 AM–6:00 PM EST. We reply within 1–2 business days.