Shipping policy

Shipping Policy

We ship orders from Canada to local and international destinations.

Processing Time
• Orders are processed within 1–3 business days.
• During peak seasons or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times:
• Canada: 3–9 business days
• USA: 5–12 business days
• International: 7–20 business days

(These are carrier estimates. Delays may occur due to customs, weather, or high-volume periods.)

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.

Lost or Delayed Packages
We are not responsible for delays caused by the carrier.
If your package is lost in transit, please contact us and we will assist you.

Customs & Import Fees
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

If you have any shipping questions, contact us at:
info@joyjocey.ca