Track My Order

Track the latest status of your Joyjocey order quickly and securely.

How to track your order

1. Once your order ships, we will send a shipping confirmation email containing your tracking number and tracking link.
2. You can also sign in to your Joyjocey customer account and open Orders to review your order and shipment status.
3. Select the order you want to check and follow the available tracking link.

View My Orders

Order processing

Orders are normally processed within 1–3 business days. During holidays, promotions, or other high-volume periods, processing may take slightly longer.

Tracking has not updated

Tracking information can take up to 48 hours to appear after you receive your shipping confirmation. Carrier scans may also be delayed while a package is moving between facilities.

Need help?

If your tracking has not updated for several business days, or your package is past the estimated delivery date, please contact us at info@joyjocey.ca. Include your order number and the email address used at checkout so our team can assist you.

Delivery estimates are provided by the carrier and can be affected by weather, customs, holidays, or other circumstances outside the carrier’s normal schedule.