Refund policy

Refund Policy

Thank you for shopping with JoyJocey.
We want you to be happy with your purchase. If you are not fully satisfied, we’re here to help.

Returns
• We accept returns within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Final sale items, accessories, and worn items are not eligible for return.

Exchanges
If you would like to exchange an item for a different size or color, please contact us within 14 days of receiving your order. Exchange availability depends on stock.

Return Process
To start a return or exchange, please contact us at:
info@joyjocey.ca

We will provide instructions for returning your item.

Refunds
• Once your return is received and inspected, we will notify you by email.
• Approved refunds will be issued to your original payment method.
• Shipping fees are non-refundable.

Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 72 hours of delivery with photos and your order number.

We reserve the right to refuse returns that do not meet the conditions above.